We offer free UPS Ground Shipping with every order of $100 or more (Oct-April). From May-September we provide a $15 off shipping discount with every order over $99. In addition your order must include the Route Package Protection. Route package protection is enabled by default and will be added to your cart when you proceed to checkout. You have the option of deselecting the Route Package Protection at checkout but this will void our Re-Ship Guarantee.
Please check our Covid-19 Disclaimer page before selecting a shipping partner.
To avoid having your order spend the weekend in transit, we adhere to this summer shipping policy:
- Ground: No ground shipping between May 1–September 30
- 2nd Day: Orders ship on Monday, Tuesday and Wednesday
- Overnight: Orders ship on Monday, Tuesday, Wednesday and Thursday
To avoid your orders sitting in a shipping terminal over the weekend we ship as follows:
Any order placed after our cut off time of Wednesday 2pm will ship the following week.
Orders placed Monday through Wednesday by 2pm typically ship the next day but may take up to 48hrs once the order is placed.
Special Orders may need one week processing time, thereafter standard shipping times apply.
You will receive a notification when your shipping label has been printed which may be 0-48 hours before your package leaves our facility.
All orders are shipped UPS ground, UPS 3-Day Select, or FedEx two day. During high season, or holidays we are not responsible for further delays on behalf of the shipping carrier. Normal lead time from order to shipment is 1 to 3 days. This could be extended or shortened depending on season and demand. Lead times allow for maximum quality and to ensure that your delicious gourmet sweets are as fresh as can be when they arrive.
For additional questions or exceptions feel free to email us at firstname.lastname@example.org
In transit, your macarons will come with ice packs. Once received it is best to refrigerate until ready to serve or before presenting as a gift. For maximum deliciousness, we recommend consuming within the first 10-14 days. However, macarons may be frozen in the original packaging for up to one year if tightly wrapped in plastic wrap. If freezing, move your package from freezer to refrigerator when ready to serve or present so they acclimate to the higher temperature. Allow up to 1 hour to acclimate.
**Note the macaron does not spoil, it will only lose the cake-like softness if allowed to sit in the open air too long without being covered and refrigerated**
RETURN & EXCHANGES
Due to the nature of our products we are unable to accept returns. If there is an issue with your order please reach out to our customer service team at email@example.com.
Terms & Service
DUE TO EXCEEDINGLY HIGH DEMAND
Orders placed by Wednesday 2pm typically will ship by Thursday excluding high season. During high season we reserve the right to alter our shipping terms. Any delays due to the carrier are outside of our control. Orders received after the cut off of Wednesday 2pm PST will be shipped the following week.
You will receive a notification when your shipping label has been printed which will be 0- 48 hours prior to your package leaving our facility. Our macarons are frozen and ship with ice packs that will thaw in transit. Your items can sustain the travel time. Once received simply refrigerate or freeze and serve room temperature.